What an automation does
An automation is a set of steps that runs on its own when something happens. The most common one we build is a missed call text back: when a call goes unanswered, the caller gets a text with a booking link, so the enquiry doesn’t go to a competitor.
What counts as one automation
One trigger, one outcome, in one system, with up to five steps. Something happens, and a set sequence runs on its own. Examples:
- A call goes unanswered → the caller gets a text with a booking link.
- Someone sends the website form → they get a reply and you get a notification.
- A booking is made → a reminder goes out before the appointment.
- A job is marked complete → the customer is asked for a review.
- A quote isn’t answered → two follow-up messages go out.
A second trigger, a second system, more than five steps, or different paths for different customers is a separate automation or an Automation Sprint.
Three ways to start
- Automation Sprint, from A$2,900. One automation built and tested, in 10 days.
- Inside a monthly plan. The Growth plan (A$1,290 a month) includes one automation, monitored and adjusted monthly. Partner (A$2,400 a month) includes up to three.
- A full CRM. Start with a CRM Blueprint (A$750, credited to your build): we map how your enquiries and follow-ups work and give you a fixed-price plan. A full CRM build is from A$4,900, quoted after the Blueprint.
Monitored and adjusted monthly
We check it’s running and fix it if it breaks. Each month you can ask for one change: new wording, new timing, or a step added or removed. Your monthly report shows how many times it ran.
What’s in a full CRM build
Pipelines and stages for your sales process · contacts imported from one clean source · forms, booking calendar and message templates · up to five automations · a simple dashboard · a recorded walkthrough · two weeks of fixes after handover. Typically three to four weeks. Data clean-up from several sources, more than five automations, and connecting other software are quoted separately in your Blueprint.
How every automation is checked
Our AI team drafts the steps and the messages. Joshua then tests every path, reads every message, and checks it works on a real phone before it goes live. For clinics, we build with AHPRA’s advertising rules in mind, and your clinic has the final say on every message.
Questions
What counts as one automation?
One trigger, one outcome, in one system, with up to five steps. Something happens, and a set sequence runs on its own. Examples:
- A call goes unanswered → the caller gets a text with a booking link.
- Someone sends the website form → they get a reply and you get a notification.
- A booking is made → a reminder goes out before the appointment.
- A job is marked complete → the customer is asked for a review.
- A quote isn’t answered → two follow-up messages go out.
A second trigger, a second system, more than five steps, or different paths for different customers is a separate automation or an Automation Sprint.
What does “monitored and adjusted monthly” mean?
We check it’s running and fix it if it breaks. Each month you can ask for one change: new wording, new timing, or a step added or removed. Your monthly report shows how many times it ran.
What’s in a full CRM build?
Pipelines and stages for your sales process · contacts imported from one clean source · forms, booking calendar and message templates · up to five automations · a simple dashboard · a recorded walkthrough · two weeks of fixes after handover. Typically three to four weeks. Data clean-up from several sources, more than five automations, and connecting other software are quoted separately in your Blueprint.
What isn’t included in any price?
Software and message fees (for example SMS, CRM and booking tools) are paid by you directly to the provider. The build of a new site or automation is a one-off project; the monthly plans keep it running and improving.
Which software do you work with?
We confirm the tools you already use on our free call before quoting.